Saddle River Roofing Privacy Notice

Effective Date: January 24th, 2025

Saddle River Roofing (“SRR,” “we,” “us,” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, share, and protect personal information when you interact with our websites, forms, advertisements, phone/text communications, and services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Notice.

1) Information We Collect

We collect information to provide roofing and exterior services, communicate with you, and improve our customer experience.

A. Information you provide to us

• Contact & identification info: name, address, phone number, email

• Project/property info: details about your home, roofing needs, measurements, photos/videos, inspection notes, permits/approvals (if applicable)

• Scheduling & communication info: appointment details, messages, call notes

• Payment/billing info (if applicable): invoice/payment details (we do not store full card data unless processed by our payment provider)

• Employment info (if you apply): information you submit on job applications

B. Information collected automatically (online)
When you visit our website or interact with our ads, we may automatically collect:

• device and browser type, operating system, IP address, and approximate location

• pages viewed, clicks, time on site, referral sources

• identifiers from cookies/pixels and similar technologies

C. Information collected offline

• If you call us, we may record calls for quality assurance, training, security, and documentation (where permitted by law).

• When we visit your property, we may take photos/videos for estimating, documentation, and project records.

D. Information from other sources
We may receive information from:

• referrals (e.g., a friend/neighbor provides your name and contact info)

• marketing/lead partners (where you requested information or consented to be contacted)

• public sources (e.g., reviews you post publicly)

• data vendors that help update contact details (e.g., updated phone/address)

2) Cookies, Analytics, and Tracking Technologies

We may use cookies, pixels, web beacons, server logs, and similar technologies to:

• keep our site working properly

• understand website traffic and performance

• measure advertising results

• personalize content and improve your experience

Your browser may allow you to control cookies. If you disable cookies, some site features may not function properly.

Global Privacy Control (GPC): If your browser sends a GPC signal, we will process it in accordance with applicable law.

Third-party analytics: We may use tools like Google Analytics or similar providers to understand site usage. These providers may set cookies and receive your IP address and device identifiers.

3) How We Use Your Information

We use personal information to:

• provide estimates, inspections, proposals, and project services

• schedule and confirm appointments

• communicate by phone, text, email, or mail about your project

• send service updates, reminders, and transactional messages

• respond to questions and customer support requests

• improve our operations, training, quality control, and safety

• perform analytics, reporting, and marketing measurement

• prevent fraud, protect our business, and enforce policies

• comply with legal obligations (permits, recordkeeping, disputes, etc.)

• evaluate job applicants (if you apply)

4) How We Share Information

We do not sell your personal information in the traditional sense. We may share your information in the following limited situations:

Service providers
We may share information with vendors that help us operate, such as:

• website hosting, forms, CRM, scheduling tools

• call tracking, texting, email delivery

• analytics and advertising measurement

• financing providers (if you request financing options)

• printing/mailing vendors (if we send mailers)
  These providers may only use your information to perform services for us.

Business partners (limited)
We may share necessary information with manufacturers/suppliers for warranties, product safety issues, or to coordinate materials—when relevant to your project.

Legal, security, and enforcement
We may disclose information if required by law, subpoena, or court order, or when needed to protect the rights, property, or safety of SRR, our customers, or others.

Business transfers
If SRR is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

De-identified/aggregated data
We may share aggregated or de-identified data that does not identify you personally.

5) How We Protect Your Information

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6) How Long We Keep Information

We retain information as long as reasonably necessary to:

• provide and document our Services

• meet legal, tax, and warranty obligations

• resolve disputes and enforce agreements

7) Your Choices

Marketing opt-out
You can opt out of marketing communications at any time:

• Email: info@saddleriverroofing.com

• Phone: 201-497-4856

• Mail: 177 E Saddle River Road #280, Saddle River, NJ 07458

Email unsubscribe
Marketing emails may include an unsubscribe link. Even if you opt out of marketing, we may still send transactional/service messages (appointment confirmations, invoices, project updates).

Access/deletion requests
Depending on your state, you may have rights to request access to or deletion of your personal information. Contact us using the information below.

8) Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no uniform standard, we may not respond to all DNT signals. We honor GPC where required.

9) Links to Other Sites

Our website may link to third-party websites. We are not responsible for their privacy practices.

10) Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect information from children under 13.

11) Changes to This Notice

We may update this Privacy Notice from time to time. We will post the updated version on our website and update the “Effective Date.”

12) Contact Us

Saddle River Roofing
177 E Saddle River Road #280, Saddle River, NJ 07458
201-497-4856

Info@saddleriverroofing.com

Saddleriverroofing.com

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TCPA Text & Call Consent

By providing your phone number to Saddle River Roofing, you agree that SRR may contact you at that number regarding estimates, inspections, scheduling, service updates, billing, and marketing/promotional offers, including via calls and SMS text messages, which may be sent using automated technology (including autodialers) and/or prerecorded/artificial voice where permitted by law.

• Consent is not a condition of purchase.

• Message and data rates may apply.

• Message frequency varies.

• You can opt out at any time by replying STOP to any text message (or following opt-out instructions provided), or by contacting us at:
  Phone: 201-497-4856 | Email: Info@saddleriverroofing.com